This morning I sat down with Terapeak’s new Director of Product Management Max Kless.
Max is eager to connect with Terapeak users and intends to work with them to build Terapeak into the most powerful research and insight tool for online sellers.
Ryan: Max how long have you been with Terapeak and what is your goal as Director of Product Management?
Max: I joined Terapeak in 2010 and have traveled around the world on behalf of Terapeak. It’s allowed me to meet many of our customers face to face in all corners of the globe so I have a good start on understanding of what customers want and expect from us. One of my main goals as Director of Product Management is to connect the Terapeak users to the Terapeak team – a customer liason of sorts. In that respect, I’m responsible for making your Terapeak experience the best it can be by improving our existing products and creating new ones.
Ryan: How are you working to incorporate customer feedback into Terapeak?
Max: I’m working closely with our Customer Service and Marketing teams to get feedback and suggestions as they come in. Terapeak users are smart entrepreneurs – they have built their businesses from the ground up and have specific goals. I want to make sure we are in touch with those goals and create the tools to help sellers meet their goals.
Ryan: How can users connect with you, aside from the usual email?
Max: One of the first things I did was build quick polls into Terapeak, which you may have already noticed. Participation in the polls has been phenomenal over the last few weeks, so thank you for taking the time to share your thoughts! By responding, you’re giving me an avenue to prioritize how we improve Terapeak.
Ryan: Is there any other closing words you would like to impart on the Terapeak community?
Max: Definitely! My commitment is to be your representative inside Terapeak. You can look forward to hearing more from me and my team moving forward!
So there you have it folks! Max is here and in your corner to build Terapeak as the most customer centric research and insight tool available for your business. Max would love to hear your top feature requests for Terapeak in the comments section of this post.
